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Terms & Conditions

Updated 8 October 2025

Please read these terms of service ("Agreement") carefully before using the services offered by Scribo Holdings Pte. Ltd. (hereinafter referred to as “Scribo").

By visiting the websites or using the services of Scribo in any manner, you agree that you have read and agree to be bound by the terms and conditions of this Agreement to the exclusion of all other terms. If the terms of this Agreement are considered an offer, acceptance is expressly limited to such terms.

If you do not agree to all of the terms and conditions of the Agreement, you have no right to use Scribo websites or services. For clarity, third-party software may be available via Scribo websites or services (“third-party software”, for example via integration to Microsoft Teams or Google Classroom). Such third-party software is being provided by a third-party and not by Scribo, and Scribo has no responsibility. In addition to the terms of this Agreement with respect to third-party software, your use of such third-party software will be governed by the terms of any Agreement between you and such third-party.

Acceptable Use of the Service

Your use of Scribo is limited to internal, non-commercial, educational purposes. You must not use the service to engage in illegal, abusive, infringing, or fraudulent activity, attempt to gain unauthorised access to accounts or data, harvest credentials, crawl or scrape the service, or reverse engineer the software. These obligations sit alongside the other restrictions and warranties set out in this Agreement.

Acceptable Use for Students

To help you understand how to use Scribo safely and responsibly, we provide the following student-friendly guidance. This summary does not replace the full terms, but explains in plain language what is expected when you use Scribo.

When using Scribo, students agree to:

Be kind and respectful. Do not write anything rude, mean, embarrassing, or harmful. Your teacher can see your work at all times.
Protect your login. Keep your login and passwords private and do not share them or use someone else’s account.
Keep work appropriate. Upload only your own work, and do not copy from others or from AI.
Stay safe with personal information. Do not include private details, such as your home address, phone number or emails in your assignments.
Use Scribo responsibly. Do not try to break, hack, or interfere with Scribo.
Ask for help if something feels wrong by letting your teacher know if you see something upsetting or unsafe.

1. Access to the Service

The Scribo website (https://www.literatu.com or https://app2.scribolearning.com) and all other websites and domain names affiliated with Scribo, and any other linked pages such as https://app.scribolearning.com, https://app.visionworkbooks.com, features, content, or application services offered from time to time by Scribo (collectively, the "website") are owned or operated by Scribo.

Subject to the terms and conditions of this Agreement, Scribo may provide certain services through the website (the “services”), as described more fully on the website. You may only use the services for your internal, non-commercial, educational use. The term "services" shall include, without limitation, any service Scribo performs for you and the content offered by Scribo on the website.

Scribo may change, suspend or discontinue all or any part of the services at any time. Scribo also may impose limits on certain features and services or restrict your access to parts or all of the services without liability. Scribo reserves the right, in its sole discretion, to modify this Agreement at any time by posting a notice on the website, or by sending you a notice via email. You shall be responsible for reviewing and becoming familiar with any such modifications. Your use of the services or the website following such notification constitutes your acceptance of the terms and conditions of this Agreement as modified.

You represent and warrant to Scribo that you are of legal age to form a binding contract (or, if you are a minor, you have your parent's permission to use the services, and your parent has read and agrees to this Agreement on your behalf).

If you are accepting this Agreement on behalf of an institution, company or other legal entity, you have the authority to bind that institution, company or legal entity to this Agreement. You also certify that you are legally permitted to use and access the services and take full responsibility for the selection and use of and access to the services. This Agreement is void where prohibited by law, and the right to access the services is revoked in such jurisdictions.

You shall be responsible for obtaining and maintaining any equipment or ancillary services needed to connect to, access, or otherwise use the services, including, without limitation, hardware, software, and internet service. You shall be responsible for ensuring that such equipment or ancillary services are compatible with the services.

2. Use by Children

Scribo collects limited personal information from minor students, but only where that student's parent/guardian, school, district, and/or teacher has contracted with Scribo to collect personal information from students for the use and benefit of the learning environment. Scribo requires schools, districts, and/or teachers to obtain parental consent from students' parents before collecting any such personal information.

If you are a student, please do not send any personal information about yourself to us, other than what we request from you when you sign up for the services. If we learn that we have collected personal information from a student without parental consent being obtained by his or her school, district, and/or teacher, or if we learn a student has provided us personal information beyond what we request when he or she signs up for the website, we will delete that information as quickly as possible.

If you believe that a student may have provided us personal information beyond what is requested when signing up for the website, or that a student's school, district, or teacher has not required parental consent prior to our collection of any personal information, please contact us using the contact at "17. Contact" below.

3. Additional Terms

For information regarding Scribo's treatment of personally identifiable information, please review Scribo's current privacy policy available by clicking 'Privacy' above.

If you are accessing the services on behalf of a school, college or district, you will only grant access to teachers and staff members who are current employees of your school, college or district. Upon termination of a teacher or other staff member's employment with you, you will require such individual to cease using all access permission he or she has in his or her possession and you will retire their Scribo account using administration pages available to your school. If at any time you learn a user of the services claims to be affiliated with your school, college or district who is not, in fact, affiliated with your school, college or district, you will notify Scribo immediately.

If you are accessing the services on behalf of a school, college or district in the USA, you represent and warrant that you are solely responsible for complying with the child online privacy protection act ("COPPA"), which requires parental consent for online collection of personal information from children under 13.

You must obtain advance written consent ("consent") from all parents whose children will be accessing the services. You are responsible for understanding how any third-party software that you use on behalf of yourself or other users may collect and use information of users of the Scribo's services, and you must also obtain consent from all parents whose children will be using any such third-party software that you use. When obtaining consent, you must provide parents with a copy of our privacy policy (located on this page by clicking Privacy above). You must keep signed consents on file and provide them to Scribo upon our request.

If you are accessing the services as a parent, the following terms also apply to you:

A. You will only use access provided to you by your child or children's teacher(s).

B. You understand that your acceptance of this Agreement indicates that you are agreeing to these terms both on your own behalf as well as on behalf of your child or children who use the website.

4. Services Content

Content provided under the Service is intended solely for the personal use of users and may only be used in accordance with the terms of this Agreement. All materials displayed on the website (including, but not limited to text, graphics, articles, photographs, images, illustrations (also known as the "content") are protected by copyright and other intellectual property laws.

You shall abide by all copyright notices, trademark rules, information, and restrictions contained in any content accessed through the services, and shall not use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, display, licence, sell or otherwise exploit for any purposes whatsoever any content or third-party submissions or other proprietary rights not owned by you:

(i) without the express prior written consent of the respective owners, and

(ii) in any way that violates any third-party right.

This website and all content, software, apps, materials, and services made available through it are protected by applicable copyright and related laws, including the laws of Singapore, international treaties and conventions, and—where relevant—the laws of other countries. You may not modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in this section 4), create derivative works based on, distribute, perform, display, or in any way exploit, any of the content, software, materials, or services in whole or in part.

You shall not store any significant portion of any content in any form. Copying or storing of any content other than personal, non-commercial use is expressly prohibited without prior written permission from Scribo or from the copyright holder identified in such content's copyright notice. You shall not link to the website without Scribo's prior written consent, except in accordance with the terms of this Agreement.

Where you generate or upload new content on the website or services ("User Content"), you retain the ownership in the intellectual property that is generated. By posting or otherwise providing User Content to or through the website, you grant Scribo (and its successors and assigns) a non‐exclusive, royalty‐free, transferable, worldwide license and right to use, display and otherwise make available the User Content on the website for the purpose of providing the services.

Where you have also actively chosen to share the User Content with other users of the website, you grant Scribo (and its successors and assigns), and any other such users with whom the User Content is shared, a non‐exclusive, royalty‐free, transferable worldwide license and right to use, display, reproduce, distribute, publish, modify, adapt, translate, create derivative works of, make available and sublicense and otherwise use the User Content.

You understand that all information transmitted through the service is the sole responsibility of the person from which such content originated and that Scribo will not be liable for any errors or omissions in any content. You acknowledge that all content accessed by you using the services is at your own risk and you will be solely responsible for any damage or loss to any party resulting therefrom.

You understand that Scribo cannot guarantee the identity of any other users with whom you may interact with in the course of using the services. Additionally, Scribo cannot guarantee the authenticity of any data which users may provide about themselves.

5. Your Warranty

You warrant, represent and agree that you will not contribute any content or otherwise use the services in a manner that

(i) infringes or violates the intellectual property rights or proprietary rights, rights of publicity or privacy, or other rights of any third-party;

(ii) violates any law, statute, ordinance or regulation;

(iii) is harmful, fraudulent, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libellous, or otherwise objectionable; or

(iv) jeopardises the security of your account in any way, such as allowing someone else access to your account or password.

You remain solely responsible for all content that you upload, post, email, transmit, or otherwise disseminate using, or in connection with, the services, and you warrant that you possess all rights necessary to provide such content to Scribo and to grant Scribo the rights to use such information in connection with the services and as otherwise provided herein.

Scribo reserves the right to remove any content from the services at any time, for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such content), or for no reason at all.

6. Restrictions

You are responsible for all of your activity in connection with the services. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your right to access or use the services.

You may not post or transmit, or cause to be posted or transmitted, any communication or solicitation designed or intended to obtain password, account, or private information from any Scribo user. Use of the services to violate the security of any user, transfer or store illegal material (including material that may be considered threatening or obscene), or engage in any kind of illegal activity is expressly prohibited.

Further, the use of manual or automated software, devices, or other processes to "crawl" or "spider" any page of the website is strictly prohibited. You will not decompile, reverse engineer, or otherwise attempt to obtain the source code of the services.

7. Disclaimers and Limitations of Liability

Scribo has no special relationship with or fiduciary duty to you. You acknowledge that Scribo has no control over, and no duty to take any action regarding: which users gains access to the services; what content you access via the services; what effect the content may have on you; how you may interpret or use the content; or what actions you may take as a result of having been exposed to the content. You release Scribo from all liability for you having acquired or not acquired content through the services.

The services may contain, or direct you to websites containing, information that some people may find offensive or inappropriate. Scribo makes no representations concerning any content contained in or accessed through the services, and Scribo will not be responsible or liable for the accuracy, copyright compliance, legality or decency of material contained in or accessed through the services. Scribo makes no representations or warranties regarding third-party services or products.

Scribo will try to ensure that the service is available for use, but there may be disruptions due to maintenance or technical issues outside of its control. Although Scribo will try to avoid downtime during peak hours, it will not be liable if the service or any part of it is unavailable at any time.

Scribo does not guarantee that the service or its content, services, or features will be error-free, compatible with all hardware and software, or that your use of it will produce expected results. The service is provided to you "as-is" and "as available", and Scribo disclaims all express or implied warranties, including warranties of fitness, accuracy, and non-infringement of proprietary rights.

However, some parts of this section may not apply in certain jurisdictions if prohibited by local laws, and this does not affect your statutory rights as a consumer under applicable local laws.

Under no circumstances and under no legal theory, including, without limitation, tort, contract, strict liability, or otherwise, shall Scribo be liable to you or any other person for any indirect, special, incidental, or consequential damages of any character including, without limitation, damages for lost profits, loss of goodwill, work stoppage, accuracy of results, computer failure or malfunction, or damages resulting from your use of the website or services.

8. Registration and Security

As a condition to using services, you will be required to register with Scribo using an email address (for teachers) or an email address or login ID (for students) and select a password and user name ("User ID"), or you may be permitted to register a school community within the website. Scribo permits the use of de-identified accounts, email addresses for teacher accounts must be accurate and must not use false email domains.

Scribo requires email for teachers so that we may communicate with teachers with regard to the Service. Failure to provide valid emails shall constitute a breach of this Agreement, which may result in termination of your account and/or all accounts associated with your Scribo subdomain. You may not select or use as a Scribo user id a name of another person with the intent to impersonate that person or use as an Scribo user id a name subject to any rights of a person other than you without appropriate authorisation, nor may you select or use a school community that you do not have the right and authorisation to use. Scribo reserves the right to refuse registration of or cancel an Scribo user id or Scribo subdomain in its discretion. You shall be responsible for maintaining the confidentiality of your password.

Please read our full Security and Privacy policy, available by clicking the 'Privacy' button at the top of this document.

9. Indemnity

You will indemnify and hold Scribo, its parents, subsidiaries, affiliates, officers, and employees harmless (including, without limitation, from all damages, liabilities, settlements, costs and attorneys' fees) from any claim or demand made by any third-party due to or arising out of your access to the services, use of the services, your violation of this Agreement, or the infringement by you or any third-party using your account of any intellectual property or other right of any person or entity.

10. Fees and Payment

Access to the Scribo service requires you to pay for certain features or content.

11. AI Tokens

When using our services, you may be required to use AI Tokens ("Tokens"), which are prepaid digital credits that can be purchased and redeemed to be used for our services. Tokens have no cash value, are non-refundable, and cannot be exchanged for cash, products, or services, except as explicitly offered within our services.

Tokens may be purchased via prepaid scratch cards, gift codes, or other methods we may offer. Each code is redeemable once through the relevant website, in accordance with the provided instructions.

Tokens may be subject to an expiry date, which will be communicated at the time of purchase, on the packaging, or within the website. Expired Tokens will be void and cannot be redeemed.

Tokens are for your personal, non-commercial use only. They cannot be resold, transferred for value, or exchanged, unless explicitly permitted by us. Any unauthorised use, duplication, or fraudulent activity will void the Tokens and may result in the termination of your account.

All purchases of Tokens are final and non-refundable.

12. AI Feedback Disclaimer

The AI-generated feedback provided by our services is intended for educational support only. While we strive for accuracy, the feedback is not guaranteed to be complete, current, or error-free. It should be used as a supplementary tool and should not replace professional advice from teachers or qualified educators. Scribo is not liable for any academic, personal, or other decisions made based on the AI feedback.

13. Third-Party Websites and Services

The services may contain links or connections to third-party websites or services that are not owned or controlled by Scribo. When you access third-party websites or use third-party services (including, without limitation, your use of third-party software), you do so at your own risk. Scribo encourages you to be aware when you leave the website and to read the terms and conditions and privacy policy of each third-party website or service that you visit or utilise.

Scribo has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any third-party websites or by any third-party that you interact with through the services. In addition, Scribo will not and cannot monitor, verify, censor or edit the content of any third-party site or service (including without limitation the third-party software).

By using the services, you expressly relieve and hold harmless Scribo from all liability arising from your use of any third-party website or service.

You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties (including without limitation publishers). You agree that Scribo shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings. If there is a dispute between participants on this site, or between users and any third-party, you understand and agree that Scribo is under no obligation to become involved. If you have a dispute with one or more other users, you hereby release Scribo, its officers, employees, agents, and successors in rights from claims, demands, and damages (actual and consequential) of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and/or our service.

14. Termination

This Agreement shall remain in full force and effect while you use the services. You may terminate your use of the services or your account at any time by contacting us using the email in "17. Contact" below. Scribo may suspend or terminate your access to the services, website or your account at any time, for any reason which violates the terms of this Agreement. If your account is suspended or terminated, you will be notified of the reason in writing and given an opportunity to respond.

Termination of account may result in the forfeiture and destruction of all information associated with your membership. Upon termination of your account, your right to use the services, access the website, and any content will immediately cease. All provisions of this Agreement which, by their nature, should survive termination, shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, and limitations of liability.

15. Miscellaneous

The failure of either party to exercise, in any respect, any right provided for herein shall not be deemed a waiver of any further rights hereunder. Scribo shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Scribo's reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation.

If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable.

This Agreement is not assignable, transferable or sub licensable by you except with Scribo's prior written consent. Scribo may transfer, assign, or delegate this Agreement and its rights and obligations without consent.

This Agreement shall be governed by and construed in accordance with the laws of Singapore without regard to the conflict of law’s provisions thereof. Any dispute arising from or relating to the subject matter of this Agreement shall be finally settled by arbitration in Singapore, using the English language, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes, who shall be selected from the appropriate list of arbitrators in accordance with the arbitration rules and procedures commonly accepted in Singapore.

Judgement upon the award so rendered may be entered in a court having jurisdiction, or application may be made to such court for judicial acceptance of any award and an order of enforcement, as the case may be. Notwithstanding the foregoing, each party shall have the right to institute an action in a court of proper jurisdiction for injunctive or other equitable relief pending a final decision by the arbitrator. For all purposes of this Agreement, the parties consent to exclusive jurisdiction and venue in Singapore. Both parties agree that this Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral Agreements, communications and other understandings relating to the subject matter of this Agreement, and that all modifications must be in a writing signed by both parties, except as otherwise provided herein. This Agreement and any subsequent versions of this Agreement posted to the website will be deemed a writing signed by both parties. No agency, partnership, joint venture, or employment is created as a result of this Agreement and you do not have any authority of any kind to bind Scribo in any respect whatsoever.

16. Copyright Dispute Policy

It is Scribo's policy to (1) block access to or remove material that it believes in good faith to be copyrighted material that has been illegally copied and distributed by any of our partners; and (2) remove and discontinue service to repeat offenders.

A. Procedure for reporting copyright infringements:

If you believe that material or content residing on or accessible through the services infringes a copyright, please send a notice of copyright infringement containing the following information to our contact email at "17. Contact" below including:

1. A physical or electronic signature of a person authorised to act on behalf of the owner of the copyright that has been allegedly infringed;

2. Identification of works or materials being infringed;

3. Identification of the material that is claimed to be infringing including information regarding the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that Scribo is capable of finding and verifying its existence;

4. Contact information about the notifier including telephone number and email address;

5. A statement that the notifier has a good faith belief that the material identified in (3) is not authorized by the copyright owner, its agent, or the law; and

6. A statement made under penalty of perjury that the information provided is accurate and the notifying party is authorized to make the complaint on behalf of the copyright owner.

B. Once proper bona fide infringement notification is received:

It is Scribo's policy:

1. To remove or disable access to the infringing material;

2. To notify the content provider, member or user that it has removed or disabled access to the material; and

3. That repeat offenders will have the infringing material removed from the system and that Scribo will terminate such content providers, member's or user's access to the services.

C. Procedure to supply a counter-notice

If the content provider, member or user believes that the material that was disabled or removed is not infringing, or the content provider, member or user believes that it has the right to post and use such material from the copyright owner, the copyright owner's agent, or, pursuant to the law, the content provider, member, or user, must send a counter-notice containing the following information to our contact email at "17. Contact" below including

1. A physical or electronic signature of the content provider, member or user;

2. Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or disabled;

3. A statement that the content provider, member or user has a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material; and

4. Content providers, member's or user's name, telephone number and email address.

If a counter-notice is received, Scribo may send a copy of the counter-notice to the original complaining party informing that person that Scribo may replace the removed material or cease disabling it in 10 business days. Unless the copyright owner files an action seeking a court order against the content provider, member or user, the removed material may be replaced or access to it restored in 10 to 14 business days or more after receipt of the counter-notice, at Scribo's discretion.

17. Contact

If you have any questions, complaints, or claims with respect to the services, you may contact us using our email below.

By visiting the websites or using the services of Scribo in any manner, you agree that you have read and agree to be bound by the terms and conditions of this agreement to the exclusion of all other terms. If the terms of this agreement are considered an offer, acceptance is expressly limited to such terms.

If you do not agree to all of the terms and conditions of the agreement, you have no right to use Scribo websites or services. For clarity, third party software may be available via Scribo websites or services (“third party software”, for example via integration to Microsoft Teams or Google Classroom). Such third-party software is being provided by a third party and not by Scribo, and Scribo has no responsibility. In addition to the terms of this agreement with respect to third party software, your use of such third-party software will be governed by the terms of any agreement between you and such third party.

Please contact Scribo's designated agent to receive notification of claimed infringement at the following address:

Designated agent to receive notification of claimed infringement:

The CEO

Scribo Holdings Pte. Ltd.

743 Lorong 5 Toa Payoh, StorHub Toa Payoh #08-02, Singapore 319457

Email: team@scribolearning.com

Privacy & Security

Rev 17: Last reviewed October 2025

Scribo Holdings Pte. Ltd. (Scribo) are committed to safeguarding and preserving the privacy & security of our website visitors and product users. This Privacy Policy explains what happens to any personal data that you provide to us or that we collect from you while you use our software or visit our site.

It is a requirement of Scribo that all end-users are fully aware and informed of this Privacy Policy. In educational environments such as schools where consent is obtained on behalf of the student (see Verifiable Parental Consent), we do not show in-program acceptance and consent interfaces to students. However, this policy should be made available to all users by the school / organisation using the product. We also provide links to the policy at multiple access points in application.

By using our Applications, Extensions, Add-ins or Services in any way means that you agree to our Terms, Privacy Policy and (if applicable) the GDPR Data Processing Addendum.

Verifiable Parental Consent

For Personal Licenses: Individuals aged 15 and older may generally provide their own consent for the collection and processing of personal data. For children under 15, or those unable to make privacy decisions independently, Scribo requires verifiable consent from a parent or legal guardian.

For School Licenses: The School District, School, or Teacher is responsible for obtaining verifiable parental consent for the collection and storage of student information on the Scribo platform. This includes, but is not limited to, information such as names, email addresses, and assignment data. By sharing student information with Scribo, the School District, School, or Teacher confirms that such consent has been obtained in compliance with applicable laws.

We will treat consent provided by a School District, School, Teacher, parent, or legal guardian as consent given on behalf of the child. Notices provided to the relevant School, Teacher, or parent/guardian will be considered as notices provided to the child.

PDPA Compliance (Singapore and Malaysia)

We comply with the requirements of the Personal Data Protection Act 2012 (PDPA) of Singapore and the Personal Data Protection Act 2010 (PDPA) of Malaysia.

Our obligations under the PDPA include:

Purpose Limitation: We collect, use and disclose personal data only for purposes directly related to providing and improving our educational services, or as required by law.
Consent: We obtain and rely on appropriate consent for the collection, use and disclosure of personal data, including through schools and educational institutions where applicable.
Notification: We inform individuals of the purposes for which their personal data is collected, used, and disclosed, through this Privacy Policy and other appropriate means.
Access and Correction: Individuals have the right to access and correct their personal data. Requests can be made via team@scribolearning.com and will be addressed within 30 days.
Protection: We implement reasonable security arrangements to protect personal data in our care from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.
Retention Limitation: We retain personal data only for as long as is necessary to fulfil the stated purposes, or as required by law or contractual obligations.
For school-based implementations, we require that schools or organisations obtain all necessary parental or guardian consents, where applicable, before providing student data to us in compliance with the PDPA.

If you have any questions about our compliance with the PDPA, or wish to exercise your rights under the PDPA, please contact us at team@scribolearning.com.

FERPA Compliance

We take student privacy seriously and comply with the Family Educational Rights and Privacy Act (FERPA).

Data Use: Student information is used solely to provide our educational services.

Data Protection: We implement robust security measures, such as encryption and access controls, to safeguard student information.

Access Control: Scribo employees access school data only when authorized by the school for troubleshooting or assistance. All Scribo personnel are trained to handle data in a FERPA-compliant manner.

No Unauthorized Sharing: We do not share student information with third parties unless explicitly authorized by the school or required by law.

Parental Consent: Schools are responsible for obtaining verifiable parental consent before sharing student information with Scribo. Schools must establish internal policies to ensure FERPA compliance.

For any questions about our FERPA compliance, please contact us at team@scribolearning.com.

COPPA Compliance

Scribo is a "K-to-grey" platform, and we are proud to serve primary schools and their students. We comply with the Children’s Online Privacy Protection Act (COPPA) to protect the privacy of children under 13.

Data Collection: We collect personal information from students only to provide our educational services.

Parental Consent: Schools are responsible for obtaining verifiable parental consent before sharing student information with us, and must establish internal policies to ensure COPPA compliance.

Data Protection: We use strong security measures to keep student information safe and only allow access to authorized personnel for the purposes of troubleshooting, as requested by the school.

Parental Rights: Parents can review, request deletion, and refuse further collection of their child's information by contacting the school.

For any questions about our COPPA compliance, please contact us at team@scribolearning.com

Data Stored by Scribo Pronto

The information we collect when teachers use the Scribo Pronto add-in for Microsoft Word includes:

The name and email address of the teacher using the service as registered with Microsoft
The name and email address of the student that owns the document as registered with Microsoft
Metrics about student writing, for example their vocabulary and sentence use
Optionally, grades and feedback given by the teacher

Required permissions for add-ins and extensions

Applications that integrate with Microsoft products must declare their intent to access your data by requesting permission from you when you install them. Scribo requests permissions based on the principle of least privilege. That is, we request permission to access only the minimum subset of your data that we need to function correctly. Should permission requirements and functionality change, Scribo will request your permission again. Your express permission must be granted in order for Scribo to integrate with Microsoft Word.

Data Stored by Scribo for Google Docs

The information we collect when teachers use the Scribo for Google Docs Chrome extension include:

The name and email address of the teacher using the service as registered with Google
The abstracted name of the student that owns the document as registered with Google
Metrics about student writing, for example their vocabulary and sentence use
Optionally, grades and feedback given by the teacher

Required permissions for add-ins and extensions

Applications that integrate with Google products must declare their intent to access your data by requesting permission from you when you install them. Scribo requests permissions based on the principle of least privilege. That is, we request permission to access only the minimum subset of your data that we need to function correctly. Should permission requirements and functionality change, Scribo will request your permission again. Your express permission must be granted in order for Scribo to integrate with Chrome browser or Google Docs.

Scribo Pronto for Microsoft Word

Below is a list of the permissions we use and why they are required for the Scribo Pronto add in for Microsoft Word Online and Microsoft Word 2016.

Permission

How Scribo Pronto uses it

Sign you in and read your profile

Pronto accesses the name, email address and optionally profile picture of you and the users that are editors of the document you are viewing or grading.

We store your name and email in order to manage your licensing information and save your grading and feedback so you can access it again.

Have full access to all files user can access

Read only access to the document content that you are viewing or grading using the service.

We use edit permission to insert a Writing Report into the document, if this option is chosen.

Scribo For Google Docs for Google Chrome

Below is a list of the permissions we use and why they are required for the Scribo Pronto extension for Chrome.

Permission

How Scribo for Google Docs uses it

See all your Google Docs documents

Read access to the document content that you are viewing or grading using the service.

View your email address

We store the teacher's name and email in order to manage licensing information and save your optional grading and feedback so you can access it again.

Note: Google Workspace APIs are not used to develop, improve, or train generalized AI and/or ML models.

Data Stored

Students and Personally Identifiable Information

For Google or Microsoft SSO based registrations, we collect the following information about students so that we can create a student account:

Student name as registered with Google or Microsoft
The student’s email address as registered with Google or Microsoft
For the Insights Dashboard and Pronto, the student’s profile picture as provided to Google or Microsoft (if the school policy permits access)

No other Google or Microsoft profile information is collected.

For non-Google or Microsoft SSO based registrations, we collect the following information about students so that we can create a student account:

Student name, or a de-identified pseudonym
The student’s email address or a de-identified login ID

Teachers and Personally Identifiable Information
Teacher accounts encompass all roles that are available in the application suite, for example classroom teachers, heads of department etc.
For Google or Microsoft SSO based registrations, we collect the following information about teachers so that we can create a teacher account:

The teacher name as registered with Google or Microsoft.
The teacher’s email address as registered with Google or Microsoft

No other Google or Microsoft profile information is collected.

For non-Google or Microsoft SSO based registrations, we collect the following information about teachers so that we can create a teacher account:

The teacher name, or a de-identified pseudonym
The teacher’s email address

Additional Data Stored

We only store data that is needed for the provision, administration or improvement of the functionality provided for education purposes, as required by each school. The information we collect when students or teachers (“users”) use our web applications can include:

The name of the school, if the user is being included under a school license
The user’s classes
The teacher’s role
Their creation or completion of assignments
Metrics about student responses to assignments
Optionally, grades and feedback given by teachers
Their use of the website - when they login and which pages they access
Details about their device (for example, the type of device and browser in use)
Additional Data Stored by Ledger and NAPLAN Explorer (optional - chosen by the school)

The information we collect when students or teachers (“users”) use the Literatu Ledger web applications:

Metrics about student assessment results
Other data collected and imported by the school, as the school deems relevant to their needs. For example, student academic goals.

Data Security and Access

Data security and privacy are important to us, and we take all steps necessary to protect your personal information. Although no security or encryption method can be guaranteed to protect information from hackers or human error, we take all reasonable steps to secure your personally identifiable information against unauthorised access or disclosure.

Data is stored on servers provisioned in Amazon’s world class, highly secure data centers which utilize state-of-the art electronic surveillance and multi-factor access control systems. Data centers are staffed 24x7 by trained security guards, Environmental systems are designed to minimize the impact of disruptions to operations. Multiple geographic regions and Availability Zones allow Scribo to remain resilient in the face of most failure modes, including natural disasters or system failures.

All data in transit (inbound and outbound traffic) is symmetrically encrypted (AES-256). Data is also encrypted at rest.

Scribo employees have very limited access to content on our servers. Access is authorized strictly on a least privileged basis using secured connections. Where we need to access your data to provide you with support, we will obtain express permission to do so.

Accessibility Options for Disabled Students

We are committed to ensuring that all students have access to our educational services. To enhance accessibility, we provide accessibility toolbars ensuring compliance with WCAG 2.1 and ADA standards.

Accessibility Features: Our toolbars offer various features to assist disabled students, including text-to-speech, keyboard navigation, screen reader compatibility, and more.

Compliance: Our accessibility solutions are designed to comply with the Web Content Accessibility Guidelines (WCAG 2.1) and the Americans with Disabilities Act (ADA).

Opt-In Process: Schools can request to enable these accessibility options for their students. Please contact us to activate these features.

For more information about our accessibility options, or to opt-in, please contact us at team@scribolearning.com.

Disclosing Your Information

We never disclose your personal information to any other party other than in accordance with this Privacy Policy and where we are legally required by law to disclose your personal information.

Scribo will never sell any user’s personal information to any third party. We do not display advertising, therefore, no data is collected for ad targeting. We do not operate any referral program and do not display any sponsored links.

AI Processing and Anonymisation Controls

Scribo uses large language models (LLMs) to power certain optional AI features such as writing feedback, scoring, and chat assistance. These features are controlled by each school and can be enabled or disabled at any time.

We never send personally identifiable information (PII) to any LLM provider. All AI processing uses secure, API-based models that do not use customer data for training, retention, or model improvement. Before any request leaves our environment, Scribo automatically removes or replaces names, emails, class identifiers, school identifiers, and any other information that could reasonably identify a student or teacher. Only the minimum anonymised text required to complete the task is sent, and all transmissions occur over encrypted TLS connections.

All matching back to user records happens exclusively within Scribo’s own access-controlled systems. Model responses never contain raw PII, and no third-party AI provider receives or stores identifiable personal information. We verify these protections through audit logs, automated tests, periodic manual reviews, and strict change-control processes. If AI features are disabled, no data is sent to LLM providers. When a school’s contract ends, all associated AI-related logs and outputs are deleted according to our data-retention and deletion policy.

GDPR and Transfer of Personal Data

Scribo recognize the EU General Data Protection Regulation (GDPR) as a cornerstone of data protection and is committed to safeguarding the personal data of all users. We ensure that:

Personal data is processed fairly, lawfully, and transparently.
Personal data is collected and processed only for specified and lawful purposes.
Processed data is adequate, relevant, and limited to what is necessary.
Processed data is accurate and kept up to date as necessary.
Personal data is retained only as long as necessary for its intended purpose.
Personal data is processed in accordance with individual rights under GDPR.
Personal data is protected with robust technical and organizational security measures.

Transfer of Your Data Outside the EU

To provide our services, we may transfer or store data outside the EU, including in secure Amazon data centers located in Sydney, Australia. In addition, we use third-party providers, including Google and Microsoft, to facilitate key functionalities such as Single Sign-On (SSO) for user authentication. These providers process limited user data during authentication (e.g., credentials) and return verification data to us to confirm access rights.

Neither Australia nor the USA has been granted adequacy status by the EU. To ensure GDPR compliance and protect your data during transfers outside the EU, Scribo has implemented Standard Contractual Clauses (SCCs) as approved by the European Commission. These SCCs include:

Processor to Controller SCCs: Governing data transfers between Scribo (Processor) and EU-based schools (Controllers) when processing student data.

Controller to Processor SCCs: Governing data transfers between Scribo (Controller) and third-party processors such as Google and Microsoft, for operations such as SSO.

Controller to Controller SCCs: Governing data exchanges where both Scribo and third-party providers act as independent Controllers.

You can review our GDPR Data Processing Addendum, which includes links to the SCCs, here.

Third-Party Data Transfers

Google: Google’s SCCs are integrated into their Data Processing Addendum (DPA), which governs the processing of personal data through Google Workspace and related services. For more information on Google’s compliance measures, please visit Google’s Data Processing Addendum.

Microsoft: Microsoft incorporates SCCs within their DPA, ensuring GDPR compliance for services like Microsoft 365 and Azure. More information about Microsoft’s data protection measures is available here.

Data Minimization

Where possible, we remove, anonymise or pseudonymise personally identifiable data before processing. This ensures that personal data remains protected and compliant with GDPR standards.

Your Rights

Under GDPR, you have the right to access, rectify, delete, or restrict the processing of your personal data. You also have the right to data portability and to object to the processing of your data. For any requests or questions regarding your data, please contact team@scribolearning.com.

New Zealand Privacy Act 2020 Compliance

We comply with the requirements of the New Zealand Privacy Act 2020, including the Information Privacy Principles (IPP 1 – 13) governing the collection, storage, use and disclosure of personal information.

Our obligations under the New Zealand Privacy Act 2020 include:

Purpose Limitation: We collect, use and disclose personal information only for purposes directly related to providing and improving our educational services, or as required by law, consistent with IPP 1 and 2.

Access and Correction: Individuals in New Zealand have the right to access and request correction of their personal information under IPP 6 and 7. Requests can be made via team@scribolearning.com and will be addressed within 30 days.

Protection: We implement reasonable security arrangements to protect personal data in our care from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, consistent with IPP 5.

Retention Limitation: We retain personal information only for as long as is necessary to fulfil the stated purposes or as required by law, in accordance with IPP 9.

Cross-Border Data Transfers: Scribo data is hosted in secure Amazon Web Services data centres located in Australia and Singapore. In accordance with IPP 12, we ensure that any cross-border disclosure of personal information is protected by comparable safeguards to those required under the New Zealand Privacy Act 2020. All transfers are secured through encryption, Standard Contractual Clauses (SCCs), and equivalent contractual and technical measures.

Breach Notification: In the unlikely event of a privacy breach that is likely to cause serious harm, Scribo will promptly notify the New Zealand Privacy Commissioner and any affected individuals, in accordance with Sections 114 to 117 of the Privacy Act 2020.

If you have any questions about our compliance with the New Zealand Privacy Act 2020, or wish to exercise your rights under the Act, please contact us at team@scribolearning.com.

Monitoring Usage

Cookies

Cookies are text files containing small amounts of information, which your computer or mobile device creates when you visit a website. We do not store any cookies for the purpose of marketing or advertising. The following cookie types are used.

Authentication, Security, Basic Functionality

Sometimes called “necessary cookies”, these cookies are needed for our sites to work properly. Without these cookies, core site services, such as accessing secure areas, can’t be provided. These cookies don’t gather information about you and are not used for marketing purposes.

Preferences

These functional cookies are all about the choices you make. They help us tailor your experience by remembering changes you’ve made to customisable content. Without these cookies, our application won’t remember any choices you’ve previously made, or personalise your browsing experience.

Google Analytics

Google Analytics cookies are used to track visitor usage. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so they can improve it. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors.

You can read Google's privacy policy here for further information: http://www.google.com/privacy.html

Other API Services

Presto uses YouTube API Services to augment study content with educational videos. We do not send your personal details to make these API calls. You can find YouTube's Terms of Service here https://www.youtube.com/t/terms and Google's Privacy Policy here http://www.google.com/privacy.html

By using these services, users are agreeing to be bound by the YouTube Terms of Service.

Notice of Changes to the Privacy Policy

From time to time, we may make changes to this policy. We will notify you of any changes via our messaging system. In the case of material changes to the policy, we will also seek your renewed consent. Notifications of changes to the policy will include a link to the updated policy, a summary of the changes, why the update was necessary and how it affects you.

If you do not agree with any aspect of the updated policy, you must notify us promptly and cease using our services. We recommend that you regularly check for changes and that you review this policy when visiting our website.

Successor Entities

If we are acquired by or merge with another entity, to the extent that we can we will require such entity to assume our obligations under this privacy policy. In the alternative, we will provide all users with an option to decline transferring their information to the successor entity.

Enforcement, Accessing, Updating and Removing Your Personal Information

We will take reasonable steps to make sure that the personal information we collect and use is accurate and up to date. If your personal details change, such as your name or email address, please amend your profile accordingly.

You have the right to see the personal information we hold about you via an access Request. You may ask us to make any changes to ensure that it is accurate and up to date, unless an exception under relevant privacy legislation applies. You also have the right to ask us to remove your data.

If you wish to access or remove your data, please contact us using the contact details set out below. Requests will be met within 30 days of receiving the request.

We regularly review our compliance with our Privacy Policy. All comments, queries, complaints and requests relating to our use of your personal information are welcomed and should be addressed to: